Terms of Service

Effective Date: May 23, 2026

Welcome to MentorSimply (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our mentorship platform (“Platform”). By accessing or using the Platform, you (“User”) agree to be legally bound by these Terms. If you do not agree, do not access or use the Platform.

1. Eligibility and Accounts

1.1 Age Requirement

You must be at least 18 years old to create an account and use the Platform. By registering, you represent and warrant that you meet this requirement.

1.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activities under your account are your responsibility. If you suspect unauthorized access, notify us immediately.

1.3 Account Information

You agree to provide and maintain accurate, current, and complete information about yourself. Providing false information may result in suspension or termination of your account.

2. Platform Usage Requirements

2.1 Exclusive Platform Usage

All mentorship sessions and payments must be conducted exclusively through MentorSimply. This requirement ensures:

Trust and protection for both mentors and mentees
Quality assurance and support for all interactions
Proper dispute resolution mechanisms
Platform sustainability and continued service improvement

2.2 Prohibited Off-Platform Activities

Users are strictly prohibited from:

Conducting mentorship sessions outside the platform
Exchanging personal contact information for business purposes
Processing payments outside the MentorSimply system
Soliciting mentees or mentors for external services
Attempting to circumvent platform fees or commission structures

3. Mentor Commitments

Mentors using the Platform agree to:

Accuracy of Information: Provide truthful details about qualifications, experience, and availability.
Session Attendance: Attend scheduled sessions punctually and communicate any changes in a timely manner.
Quality of Guidance: Offer professional, thoughtful, and responsible mentorship to the best of their knowledge.
Compliance With Laws: Adhere to all applicable laws and regulations when offering mentorship services.

4. Founding Mentor Program

4.1 Special Commission Rate

Founding Mentors receive a special preferential commission rate for a limited time period. This rate is valid for 6 months from the date of account creation.

4.2 Minimum Activity Requirements

To maintain Founding Mentor status and the special commission rate, mentors must:

Complete a minimum of 3 mentorship sessions per month
Maintain a minimum 4.0 star rating average
Respond to student inquiries within 24 hours
Keep availability calendar updated and accurate

4.3 Status Review and Termination

Founding Mentor status will be automatically reviewed monthly. Failure to meet minimum requirements may result in immediate loss of special commission rate and reversion to standard platform commission. After 6 months, all mentors automatically transition to the standard commission rate regardless of activity level.

4.4 Non-Transferable Status

Founding Mentor status is non-transferable and tied exclusively to the original account. Creating multiple accounts to circumvent this policy is strictly prohibited and will result in immediate termination.

5. Commission and Payments

5.1 Commission Structure

MentorSimply operates on a performance-based commission model that rewards active mentors with lower rates as they gain experience:

Completed Hours	Commission Rate
0 – 20 hours	25%
21 – 50 hours	22%
51 – 200 hours	20%
201 – 400 hours	18%
400+ hours	15%

💡 Pricing Tip

Consider commission when setting your hourly rate to ensure you receive your desired net earnings.

Example: A new mentor charging $40/hour receives $30/hour after commission (25%). An experienced mentor (400+ hours) charging the same rate receives $34/hour after commission (15%).

5.2 How Commission Supports You

Your commission directly funds platform improvements and mentor support:

Student Acquisition: Marketing campaigns to bring quality mentees to the platform globally
Platform Technology: Secure video calling, session management, and learning tools development
Mentor Development: Free training sessions, webinars, and professional development resources
Customer Support: Multilingual support team to resolve issues quickly for mentors and mentees
Payment Security: Secure payment processing, fraud protection, and reliable payout systems
Platform Optimization: Continuous improvements to create the best mentorship experience

5.3 Payment Processing

All payments must be processed through MentorSimply's integrated payment system. We handle:

Secure payment collection from mentees
Commission calculation and deduction
Payout distribution to mentors
Tax documentation and reporting assistance
Refund and dispute resolution

5.4 Payout Schedule

Mentor earnings are held for 48 hours after session completion for quality assurance, then processed according to the selected payout method (bank transfer, PayPal, or Wise).

6. Student Commitments

Mentees using the Platform agree to:

Timeliness: Attend booked sessions punctually and inform mentors of any scheduling issues as soon as possible.
Respectful Conduct: Communicate respectfully with mentors and other users, refraining from harassment, hate speech, or other inappropriate behavior.
Proper Use: Use the Platform solely for mentorship, learning, and professional development. Any other use is strictly prohibited.

7. Bookings, Cancellations, and Refunds

7.1 Session Booking

Users can schedule mentorship sessions through the Platform. Session fees and booking details will be clearly stated at checkout.

7.2 Cancellation Policy

Sessions may be canceled or rescheduled at least 12 hours before the scheduled start time. Failure to do so may result in charges or loss of session fees.

7.3 Refunds

Refund requests are evaluated on a case-by-case basis. Decisions regarding refunds are at our sole discretion and may depend on factors such as cancellation timing and session usage.

8. Prohibited Activities and Penalties

8.1 Strictly Prohibited Activities

The following activities are strictly prohibited and will result in immediate account termination:

Conducting mentorship sessions outside the platform
Processing payments outside MentorSimply's system
Sharing personal contact information for business purposes
Creating multiple accounts to circumvent policies or fees
Manipulating reviews, ratings, or platform metrics
Misrepresenting qualifications, experience, or credentials
Harassing, discriminating against, or abusing other users
Using the platform for illegal activities or services

8.2 Penalty Structure

Violations will result in the following penalties:

First Warning: Written warning and account notation
Minor Violations: Temporary account suspension (7-30 days)
Major Violations: Immediate account termination and forfeiture of pending payments
Fraudulent Activity: Permanent ban, legal action, and debt collection

8.3 Detection and Enforcement

We employ automated monitoring systems and manual reviews to detect violations. Users may also report suspected violations. All enforcement decisions are final and binding.

8.4 Financial Consequences

Violation of platform usage policies may result in:

Forfeiture of pending payments and commissions
Demand for repayment of improperly earned funds
Legal action to recover platform losses
Reporting to relevant authorities for fraudulent activity

9. User Content and Conduct

9.1 Prohibited Behavior

Users shall not engage in any illegal, abusive, harassing, or fraudulent behavior on the Platform. We reserve the right to remove content or suspend accounts that violate this policy.

9.2 Ownership of Content

You retain ownership of any text, media, or other content you create and post. By using the Platform, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute your content for Platform-related purposes.

9.3 Monitoring

We do not monitor all user-generated content, but we reserve the right to remove or modify any content that violates these Terms, our policies, or applicable laws.

10. Intellectual Property

All intellectual property rights in the Platform and its content are owned by MentorSimply or its licensors. You must not use any of our intellectual property without our prior written consent.

11. Disclaimers and Limitation of Liability

11.1 No Warranty

The Platform is provided on an “as-is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11.2 Mentorship Sessions

MentorSimply is not responsible for the accuracy, reliability, or suitability of any advice or information provided during mentorship sessions. All users are solely responsible for their actions and decisions based on the guidance received.

11.3 Indemnification

You agree to indemnify and hold MentorSimply harmless from any claims, damages, losses, or liabilities arising from or related to your use of the Platform, your content, or any violation of these Terms.

11.4 Limitation of Liability

In no event shall MentorSimply be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

12. B2B Enterprise Services

12.1 Enterprise Platform Overview

MentorSimply offers comprehensive B2B enterprise solutions that enable organizations to establish branded mentorship platforms under their own organizational space (e.g., mentorsimply.com/your-org). These enterprise services include:

Professional Tier: Essential branded platform for small teams (up to 10 mentors)
Business Tier: Enhanced platform with advanced admin features (up to 25 mentors)
Scale Tier: Comprehensive platform for growing organizations (up to 100 mentors)
Enterprise Tier: Unlimited platform with complete customization and dedicated support

12.2 Enterprise Account Responsibilities

Organizations using our B2B enterprise services agree to:

Maintain accurate organizational information and billing details
Ensure proper onboarding and management of their mentors
Comply with all applicable laws and regulations in their jurisdiction
Maintain appropriate data protection and privacy policies for their users
Use the platform in accordance with their selected tier limitations

12.3 White-Label and Branding Rights

Depending on your enterprise tier, you may receive various branding and white-label rights:

Basic Branding: Logo placement and basic color customization
Advanced Branding: Custom domains, comprehensive theme control, and branded communications
White-Label: Complete platform ownership appearance with minimal MentorSimply branding

Important: All branding rights are non-transferable and terminate upon contract termination. Organizations may not resell, sublicense, or distribute the platform under their own brand without explicit written permission.

13. Organizational Accounts

13.1 Administrator Responsibilities

Organizational account administrators have elevated privileges and responsibilities:

Mentor Management: Add, remove, and manage mentor profiles and permissions
Pricing Control: Set and modify service packages, pricing, and commission structures
Revenue Management: Monitor earnings, generate reports, and manage payouts
Compliance Oversight: Ensure all organizational mentors comply with platform policies
Data Governance: Maintain appropriate data handling and privacy practices

13.2 Mentor Addition and Management

Organizations are responsible for:

Vetting and approving mentors before adding them to the platform
Ensuring mentors meet minimum qualification standards
Providing necessary training on platform usage and organizational policies
Monitoring mentor performance and addressing quality issues
Removing mentors who violate policies or perform inadequately

13.3 Content and Quality Control

Organizations must:

Review and approve mentor profiles, specializations, and service descriptions
Monitor session quality and mentee satisfaction within their organization
Address disputes between mentors and mentees promptly and fairly
Ensure all content published under their organizational brand meets professional standards
Remove inappropriate or substandard content immediately upon discovery

13.4 Active Mentor Definition and Billing

For billing purposes, an "active mentor" is defined as a mentor who, within the last 30 days, has:

Completed at least one mentorship session
Has upcoming booked sessions in their calendar
Logged into the platform or updated their profile
Engaged in platform communications or activities

Grace Period: New mentors are considered active for their first 7 days regardless of activity to allow for proper onboarding.

14. Enterprise Pricing and Billing

14.1 Pricing Structure

Enterprise pricing follows a transparent structure:

Base Subscription Fee: Fixed monthly fee for platform access and infrastructure
Per-Mentor Fee: Variable monthly cost based on the number of active mentors
Commission Rate: Percentage of session revenue (varies by tier, with some tiers having 0% commission)
Setup Fees: One-time implementation costs (waived for certain tiers)

💡 Transparent Pricing Philosophy

We believe in transparent, predictable pricing. No hidden fees, no surprise charges, no revenue sharing beyond clearly stated commission rates. You'll always know exactly what you'll pay each month.

14.2 Billing Terms and Conditions

Billing Cycle: Monthly billing with annual discount options available
Payment Due: Payments are due within 30 days of invoice date
Late Payments: Late fees of 1.5% per month may apply to overdue amounts
Currency: All prices are in USD unless otherwise specified
Tax Responsibility: Organizations are responsible for applicable taxes in their jurisdiction

14.3 Subscription Changes and Cancellation

Upgrades: Tier upgrades take effect immediately with prorated billing adjustments.

Downgrades: Tier downgrades take effect at the next billing cycle with 30 days written notice.

Cancellation: Organizations may cancel their enterprise subscription with 30 days written notice. All data will be retained for 90 days post-cancellation for potential reactivation, then permanently deleted unless legally required to retain.

14.4 Refund Policy

Enterprise refunds are handled on a case-by-case basis:

Technical Issues: Full refund if platform is unavailable for more than 48 consecutive hours due to our fault
Service Level Failures: Prorated refunds for failure to meet agreed SLA terms
Early Termination: No refunds for unused portions of monthly subscriptions
Setup Fees: Non-refundable once implementation has begun

15. Stripe Payment Processing

15.1 Stripe Connect Integration

Enterprise organizations must connect their own Stripe account via Stripe Connect. This ensures:

Financial Control: You maintain complete control over your Stripe account and finances
Direct Deposits: Payments flow directly to your Stripe account, minus our platform fees
Transparency: Full visibility into all transactions and fee calculations
Compliance: Your organization maintains compliance with financial regulations

15.2 Payment Processing Responsibilities

MentorSimply Responsibilities:

Technical integration and maintenance of payment processing
PCI compliance for payment data handling
Automatic calculation and deduction of platform fees
Generation of payment reports and analytics

Organization Responsibilities:

Maintaining an active, compliant Stripe account in good standing
Ensuring Stripe account information is accurate and up-to-date
Handling customer service issues related to billing and refunds
Managing tax obligations and reporting in their jurisdiction
Monitoring for fraudulent transactions and chargebacks

15.3 Payment Processing Disputes

In case of payment disputes:

Chargebacks: Organizations are responsible for handling chargebacks and providing necessary documentation
Refund Requests: Organizations handle direct customer refund requests according to their policies
Disputed Fees: Platform fee disputes must be submitted in writing within 30 days
Technical Issues: Payment processing technical issues will be resolved jointly with Stripe

15.4 Fee Structure and Transparency

All platform fees are transparently calculated and deducted:

Platform Commission: Percentage-based fee on session revenue (varies by tier)
Stripe Processing Fees: Standard Stripe fees (typically 2.9% + 30¢) - no markup from MentorSimply
Payout Processing: Automatic calculation and transfer of mentor payments
Fee Transparency: Detailed breakdown provided in admin dashboard and monthly reports

No Hidden Fees Promise: We never add markup to Stripe fees. You pay only Stripe's standard processing rates plus our transparently disclosed platform fees.

16. Enterprise Data and Security

16.1 Data Ownership and Control

Organizations retain ownership of their data:

Mentor Data: All mentor profiles, session records, and performance data
Student Data: All student interactions, progress, and communication within your organization
Business Analytics: Revenue reports, usage statistics, and organizational insights
Custom Content: Branding materials, custom forms, and organizational settings

16.2 Data Security Measures

We implement enterprise-grade security measures:

Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Controls: Role-based access control with multi-factor authentication
Regular Audits: SOC 2 Type II compliance with annual security assessments
Data Backups: Automated daily backups with 99.9% recovery reliability
Incident Response: 24/7 security monitoring with immediate breach notification

16.3 Data Processing and Compliance

Organizations are responsible for:

Ensuring compliance with applicable data protection laws (GDPR, CCPA, etc.)
Obtaining necessary consents for data processing from their users
Maintaining appropriate privacy policies and user agreements
Handling data subject requests (access, deletion, portability)
Reporting data breaches to relevant authorities as required

16.4 Data Portability and Deletion

Organizations have the right to:

Data Export: Download all organizational data in machine-readable formats
Selective Deletion: Request deletion of specific data sets or user records
Account Closure: Request complete data deletion upon account termination
Retention Periods: Data retained for 90 days post-cancellation unless legally required longer

17. Service Level Agreements

17.1 Platform Availability

We commit to the following availability standards:

Tier	Uptime Guarantee	Max Downtime/Month
Professional	99.5%	3.6 hours
Business	99.7%	2.2 hours
Scale	99.9%	43 minutes
Enterprise	99.95%	22 minutes

17.2 Performance Standards

Response Times: Page load times under 2 seconds for 95% of requests
API Performance: API response times under 500ms for 95% of calls
Video Quality: HD video streaming with less than 1% packet loss
Concurrent Users: Support for unlimited concurrent sessions per organization

17.3 SLA Remedies

If we fail to meet our SLA commitments:

Service Credits: Monthly subscription credits for availability failures
Performance Credits: Prorated refunds for sustained performance issues
Priority Support: Immediate escalation and dedicated resolution resources
Upgrade Options: Free tier upgrades to compensate for service disruptions

17.4 Maintenance and Updates

Scheduled maintenance and updates:

Maintenance Windows: Scheduled during low-usage hours with 48-hour notice
Emergency Updates: Critical security patches may be applied immediately
Feature Rollouts: New features deployed gradually with opt-in mechanisms
Rollback Capability: Immediate rollback available if updates cause issues

18. Enterprise Support

18.1 Support Tiers by Plan

Tier	Support Level	Response Time
Professional	Email Support	48-72 hours
Business	Priority Email + Chat	24-48 hours
Scale	Priority + Phone	12-24 hours
Enterprise	Dedicated Success Manager	4-12 hours

18.2 Implementation and Onboarding

Professional implementation support includes:

Platform Setup: Complete configuration of your organizational platform
Branding Implementation: Custom theme, logos, and domain configuration
Mentor Onboarding: Training and guidance for your mentor team
Integration Support: Stripe Connect setup and third-party integrations
Launch Assistance: Go-live support and initial monitoring

18.3 Ongoing Support Services

Technical Support: Platform troubleshooting and bug resolution
Account Management: Billing, subscription, and account optimization guidance
Feature Training: Regular training sessions on new features and capabilities
Performance Optimization: Ongoing monitoring and optimization recommendations
Strategic Consulting: Best practices and growth strategy guidance

18.4 Emergency Support

For critical issues affecting platform availability:

24/7 Emergency Hotline: Available for Enterprise tier customers
Immediate Response: Critical issues acknowledged within 1 hour
Escalation Path: Direct access to senior technical staff
Status Updates: Regular communication until resolution

19. Account Termination

We reserve the right to terminate your account at any time, for any reason, and without notice.

20. Modifications

We reserve the right to modify or update these Terms at any time, in our sole discretion. If we make material changes, we will notify you via email or by posting a notice on the Platform. Your continued use of the Platform following the posting of revised Terms indicates your acceptance of the changes.

21. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by the laws of the United Kingdom.

14.2 Dispute Resolution

Any disputes shall be resolved through good-faith negotiations. If negotiations fail, the dispute may be settled in a court of competent jurisdiction located in Manchester, United Kingdom, unless otherwise required by law.

22. Contact Us

If you have questions, concerns, or feedback regarding these Terms, please contact us at:

Email: support@mentorsimply.com

Address: All The Devs Ltd. trading as MentorSimply

Unit 7 Initial Business Centre, Wilson Business Park

Manchester, United Kingdom, M40 8WN