Privacy Policy

1. Information We Collect

1.1 Account Data

• Personal Information: Your name, email address, phone number, profile picture, and any additional details you choose to include in your mentor or mentee profile.
• Login Credentials: For account authentication and security purposes.

1.2 Mentorship Activity

• Booking and Scheduling: Session bookings, cancellations, appointment dates, and times.
• Messages and Communications: Chat logs, email exchanges, and other messages related to mentorship sessions.
• Session History: Past mentorship sessions, attendance, and progress data.

1.3 Technical Data

• Usage Details: IP address, device information, browser type, and access times.
• Log Data: Error logs, analytics data, and other diagnostic information to help us maintain and improve our services.
• Cookies and Similar Technologies: We may use cookies or similar tracking technologies to enhance user experience, analyze usage patterns, and provide personalized features.

1.4 Third-Party Integrations

• Zoom or Other Platforms: If you connect your Zoom account or other video conferencing tools, we access only the necessary information (e.g., scheduling permissions) to set up calls or meetings.
• Payment Processors: When you make or receive payments, our payment processing partners (e.g., Stripe) will collect and process financial information on our behalf.

2. Google User Data

MentorSimply integrates with Google services to provide enhanced functionality. This section specifically addresses how we handle Google user data in compliance with Google's API Services User Data Policy.

2.1 Google User Data We Collect

When you connect your Google account to MentorSimply, we may access and collect the following Google user data:

• Google Calendar Data: We access your calendar information to display your availability, schedule mentorship sessions, and prevent booking conflicts. This includes calendar events, free/busy information, and calendar metadata.
• Google Meet Integration: We create Google Meet links for scheduled sessions and may access meeting metadata to facilitate video calls between mentors and mentees.
• Basic Profile Information: We collect your Google profile information including name, email address, and profile picture to create and maintain your MentorSimply account.
• Google Workspace Data: For enterprise users, we may access relevant workspace data necessary for scheduling and collaboration features.

2.2 How We Use Google User Data

We use Google user data exclusively for the following purposes:

• Session Scheduling: Creating, updating, and managing mentorship session appointments in your Google Calendar.
• Video Call Setup: Automatically generating Google Meet links for scheduled sessions and ensuring seamless video communication.
• Availability Management: Checking your calendar availability to prevent double-booking and display accurate availability to potential mentees.
• Account Integration: Linking your Google account with your MentorSimply profile for authentication and profile management.
• Service Improvement: Analyzing usage patterns (in aggregate and anonymized form) to improve our integration features and user experience.

2.3 Google Data Sharing and Transfer

We do not sell, rent, or transfer Google user data to third parties. Google user data is shared only in the following limited circumstances:

• Service Providers: We may share Google user data with trusted service providers (such as cloud hosting services) who assist in operating our platform, but only to the extent necessary for providing our services.
• Legal Requirements: We may disclose Google user data if required by law, legal process, or government request, but only to the minimum extent necessary.
• Safety and Security: We may use Google user data to detect, prevent, or address fraud, security issues, or technical problems.

2.4 Google Data Retention and Deletion

• Retention Period: We retain Google user data only for as long as necessary to provide our services or as required by law. Calendar and meeting data is typically retained for the duration of your account activity.
• Data Deletion: You can request deletion of your Google user data at any time by disconnecting your Google account from MentorSimply or by contacting our support team.
• Account Termination: When you delete your MentorSimply account, we will delete associated Google user data within 30 days, except where retention is required by law.

2.5 Google Data Security

We implement industry-standard security measures to protect Google user data:

• Encryption: All Google user data is encrypted in transit and at rest using industry-standard encryption protocols.
• Access Controls: Access to Google user data is restricted to authorized personnel who need it to provide our services.
• Regular Audits: We conduct regular security audits and vulnerability assessments to ensure the protection of Google user data.
• Compliance:Our handling of Google user data complies with Google's API Services User Data Policy and applicable data protection laws.

2.6 Your Control Over Google Data

• Disconnect Integration: You can disconnect your Google account from MentorSimply at any time through your account settings.
• Revoke Permissions: You can revoke MentorSimply's access to your Google data through your Google Account permissions settings.
• Data Access: You can request a copy of your Google user data that we have collected by contacting our support team.
• Data Correction: You can update or correct your Google user data through your MentorSimply account settings or by contacting support.

3. How We Use Your Data

We use the information we collect for purposes including, but not limited to:

1. Account Management: Creating, maintaining, and securing your MentorSimply account.
2. Service Delivery: Enabling mentorship sessions, communication between mentors and mentees, and related platform features.
3. Payment Processing: Facilitating secure payment transactions through trusted third-party payment processors.
4. Analytics and Improvement: Monitoring user behavior to fix bugs, improve functionality, and enhance overall user experience.
5. Security and Compliance: Detecting, preventing, and addressing technical issues, fraud, or other malicious activity.
6. Legal Obligations: Meeting requirements under applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Data Sharing

We respect your privacy and share personal data only under the following circumstances:

• Third-Party Providers: We engage trusted vendors (e.g., Zoom for video calls, Stripe for payments) and share only the information necessary for them to perform their functions.
• Analytics Tools: We may share aggregated, non-personally identifiable information with our analytics partners for internal insights and platform improvements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user data may be transferred as part of that transaction.
• Legal Requirements: We may disclose personal data if required to do so by law or in response to valid requests by public authorities (e.g., courts, government agencies).

We do not sell or rent your personal information to third parties under any circumstance.

5. Your Rights

Subject to applicable data protection laws, you have rights regarding your personal information, including:

1. Access and Updates: You can view and update certain personal details within your account settings.
2. Deletion or Erasure: You may request deletion of your data, although some information may be retained for legal or operational reasons.
3. Consent Withdrawal: You can withdraw consent for optional data processing (e.g., marketing emails) at any time.
4. Third-Party Access Revocation: You can revoke access to integrated services (e.g., Zoom) by adjusting your account settings or contacting our support team.

To exercise any of these rights or for additional assistance, please reach out to us using the contact information in Section 11.

6. Data Security

We take the security of your data seriously. Measures we employ include:

• Encryption: We use industry-standard encryption protocols to protect data in transit and at rest.
• Secure Hosting: Our servers are located in secure, access-controlled facilities.
• Regular Audits: We conduct security audits and maintain threat monitoring to identify and address potential vulnerabilities.

Despite our efforts, no security measure is entirely foolproof. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

7. Data Retention

We retain your personal data for as long as needed to provide our services, fulfill contractual obligations, comply with legal requirements, or for other legitimate business purposes. If you request data deletion, we will erase or anonymize your information unless we are legally required or permitted to keep certain records.

8. Children’s Privacy

Our platform is not directed toward individuals under the age of 16. If you become aware that a child under this age has provided us with personal information, please contact us immediately so we can take steps to remove such data.

9. International Data Transfers

Depending on your location and our operational needs, your personal information may be transferred to and processed in countries other than your own. We strive to ensure appropriate safeguards and adequate protection levels for any such cross-border data transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the Platform following any update indicates your acceptance of the revised terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or would like to exercise your data rights, please contact us at: